MilchHalle
Coffee Shop - Berlin, Germany
Located in the heart of Berlin - Prenzlauer Berg, MilchHalle, a cozy and aromatic café, faced a common challenge: the inefficiencies of paper-based loyalty cards and customer resistance to installing yet another app. Run by Nicolas and Anna, the café needed a solution that would boost customer loyalty with little administrative overhang for both themselves and their customers.
The Challenge
- Resistance to installing apps among customers.
- Needing more google reviews.
- Cumbersome paper loyalty cards.
The Solution
Adopting the Karmas Loyalty program with it’s easy QR code system.The impact was swift and transformative. The Loyalty program not only simplified the loyalty process but also significantly increased customer engagement and repeat business. With a quick scan of the QR code at the counter, customers could easily register their loyalty points, eliminating the hassle of paper-based systems or app instalments.
Results
- Immediate increase in customer engagement and repeat business
- QR code system simplified the loyalty process, making it more appealing to customers.
- Comprehensive analytics provided valuable insights into customer preferences.
- Managed to get from 4.5 to a 4.7 on Google
MilchHalle's commitment to customer satisfaction extended beyond the café's doors. The implementation of the Loyalty program contributed to an improvement in their Google review score, reflecting the positive impact on the overall customer experience.
MilchHalle
“Karmas really came through for us in getting more Google reviews. Their dashboard is pretty cool—it gives me a good peek into my repeat customers and how I can keep them hooked. Big fan!”
