Noxy Brothers Café
Coffee Shop - LONDON, UK
With multiple locations throughout London, Noxy Brothers Café, a cozy and aromatic café, faced a common challenge: the inefficiencies of paper-based loyalty cards and customer resistance to installing yet another app. Run by J.P and Hoss, the café needed a solution that would boost customer loyalty with little administrative overhang for both themselves and their customers.
The Challenge
- Resistance to installing apps among customers.
- Needing more google reviews.
- Cumbersome paper loyalty cards.
The Solution
Adopting the Karmas Loyalty program with it’s easy QR code system.The impact was swift and transformative. The Loyalty Boost program not only simplified the loyalty process but also significantly increased customer engagement and repeat business. With a quick scan of the QR code at the counter, customers could easily register their loyalty points, eliminating the hassle of paper-based systems or app instalments.
Results
- Immediate increase in customer engagement and repeat business
- QR code system simplified the loyalty process, making it more appealing to customers.
- Comprehensive analytics provided valuable insights into customer preferences.
- Managed to get from 4.5 to a 4.7 on Google
Notably, Noxy's commitment to customer satisfaction extended beyond the café's doors. The implementation of the Loyalty Boost program contributed to an improvement in their Google review score, reflecting the positive impact on the overall customer experience.
This success story showcases how the Karmas’ Loyalty program transformed Noxy Brothers into a go-to spot, offering a delightful and rewarding experience for coffee enthusiasts.
Noxy Brothers Café
“Karmas really came through for us in getting more Google reviews. Their dashboard is pretty cool—it gives me a good peek into my repeat customers and how I can keep them hooked. Big fan!”
